Customer Support Services



Support your customers and grow your business

 

Customer support is essential to the long-term health of a business. Making it easy for your customers to contact you and get the help they need will increase customer retention. Most businesses invest substantial time and money in customer acquisition. Supporting those customers with excellent service is a key to keeping them around. AnswerConnect gives you an affordable way to offer 24-hour customer support and call services. Your customers will get the information and assistance they need when they call your business. A great customer experience means your callers will be confident they can reach a real person to help them anytime

Benefits of customer support services for your business


Scalable

Our customer support services are flexible. If you run a major marketing campaign or just grow your business to the point you need more call services, it’s easy to scale up your plan anytime with extra minutes.


Affordable

A customer support plan from AnswerConnect makes it easy for you to provide the 24-hour call answering services your clients expect. Best of all, you get full coverage for much less than in-house employees would cost


Accessible

We give you an online portal to manage your AnswerConnect account from anywhere there’s an internet connection. You have your call data at your fingertips and can monitor the success of your customer support program.


Customer support and call services features


24-7 live answering

Friendly, professional receptionists for around-the-clock customer support. Build customer loyalty by making it easy for your callers to get what they need.

Order management

Reduce abandoned shopping carts and increase average order value by giving your ecommerce shoppers the information they need to check out

Urgent call handling

Build special rules into your account for urgent calls. Make sure your most important customer support calls go to the right person at the right time

Client web access

Our online portal gives you access to your account from anywhere. Check your call data, adjust your script, or pay your bill at your own convenience

Call transfer and routing

You set the call flow rules for your customer support account. Our receptionists route the calls to the right person or department to save you time and improve the customer experience

Appointment scheduling

Fill your calendar with 24-hour customer support by phone, email, or chat. Use the free version of our partner app, Setmore, or the software of your choice

Bilingual

We offer bilingual coverage for your Spanish-speaking callers. Give your customers the support they need in the language they’re most comfortable using

Web chat

Take our free web chat widget code and install it on your site. Or, use your customer support plan minutes and have our receptionists handle your inbound chats