Inbound Services



iBrainX superior customer care and innovative technological solutions enable distributed agents based in the United States to deliver outstanding service for our clients via telephone, chat, and email. Our Business Support Associates strengthen your brand by following protocols chosen by you during the set-up process. We communicate with your customers and manage leads how you desire.


Inbound Call Center Services offered by our partners include:

 

  • Inbound Customer Support: Provide order status help, handle ordering problems, enrollment, reservations, and more.
  • 24/7 or Overflow Call Center: Choose a call center agents to provide 100% of your inbound call center needs or handle calls after hours, overflow or during peak seasons.
  • Order Processing Outsource your catalog orders and literature fulfillment, and leave every caller with a positive impression of your company.
  • Marketing Support: Conduct market research, clean up, and qualify marketing lists, generate leads, retain customers, and much more.
  • New Customer Acquisition: Hire the right company for Inbound sales, up-selling, appointment setting and lead qualification to instantly transfer hot leads to sales.
  • Technical Support: Hire a 24/7 call center with the experience, training, and knowledge to act as your Tech Support Team.
  • Helpdesk: Troubleshoot and solve internal technical issues.
  • Bilingual Agents: Serve your customers in Spanish and English from our inbound call centers in Latin America.
  • Home-Based Agents: Reduce costs with high-quality, highly motivated home-based agents.
  • USA Domestic: High-quality accent neutral English speaking agents
  • Nearshore: Bilingual Spanish and English speaking agents at cost-efficient rates.
  • Multilingual: Global language support from locations in Europe, Asia & South Africa or from Cloud-Based Agencies.
  • Disaster Recovery: Prevent loss of customers or interruption in service in times of disasters.